FREQUENTLY ASKED QUESTIONS
Our FAQ page has the answers to some of our most commonly asked questions about New Hope Self Storage.
Reach out to us at (615) 805-6752, or fill out our contact form, if you have any additional questions.
Where is New Hope Self Storage located?
New Hope Self Storage is conveniently located at 5296 Clarksville Hwy, Joelton, TN 37080.
What are the office hours?
Office Hours
Sunday Closed
Monday - Saturday 9:00 AM - 5:00 PM
Unmanned Facility.
Please contact us during regular business hours.
What are the access hours?
You have the flexibility of accessing your stored items 365 days a year, from 7 AM to 9 PM. Your convenience and freedom are our priorities.
Am I required to store long-term?
No, we offer both short-term and long-term storage options to suit your specific needs. You can store with us for as little or as long as you require.
How do I pay my storage bill?
Paying your storage bill is easy and hassle-free with our online bill pay option. You can make payments from the comfort of your home or anywhere with an internet connection.
What documentation do I need to rent a unit?
To rent a unit with us, you'll need a valid government-issued photo ID, such as a driver's license or passport. It's that simple!
What items am I not allowed to store?
While we provide secure storage, there are some items that cannot be stored, including perishable goods, hazardous materials, illegal items, and live animals. Our team can provide a more comprehensive list when you contact us.
What security features do you offer?
We prioritize the security of your belongings with high, gated fencing and state-of-the-art surveillance cameras. Your items are well-protected in our care, providing you with peace of mind throughout your storage experience.
Check Out What Our Customers Are Saying
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Margarite Dishman on 01/16/2025
Ben, the owner and Emily his daughter are the absolute best I have ever dealt with at this storage and it has been there awhile. I never have to worry if everything is recorded correctly and they are easily reached. I highly recommend you entrusting them with your storage.“
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Ruby Finch on 10/28/2024
They are fantastic“
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C.Dozier Vick on 08/16/2023